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Office Coordinator



Be the first positive, upbeat voice of The Community House. Work closely managing reservations and payments and assuring visitors to SCA feel welcomed and appreciated.  This position is primarily Monday-Friday 9 am -3 pm.


  • Assist with answering telephone, screening, and directing calls, take reservations and payments for SCA programs
  • Working closely with Facility Users, providing tours, checking availability, information, assuring estimates are sent out by the Admin. Asst., finalizing detailed site plan
  • Eventually will assist in the management of the SCA internal calendar, and handles the majority of google reservation documents
  • Monitor all linen inventory and place orders according to need.  Keep linen secure.
  • Assist with creating Flyers for programs inclusive of keeping lobby supplied with them
  • Provide stellar customer service to visitors, as well as inquiries on the phone. Under promise, Over deliver!
  • Supply information regarding the organization to the general public, members, and facility users
  • Keep all public areas and offices tidy, well organized and clean
  • Handle questions and concerns professionally and courteously
  • Checks and responds to voice mail messages
  • Process purchases and sales handling cash and cc process
  • Ability to work without direct supervision and remain at assigned post for extended periods of time
  • Maintain a positive attitude and contribute toward a quality work environment for staff and public.
  • Communicate to Executive Director any and all occurrences that require attention.
  • Assist in all areas of operation as requested by management. May require schedule changes.
  • Contribute to the coordination of events, programs, classes inclusive of tickets, reservations, lists and other areas as needed
  • Works on special projects or other duties as assigned by DO or Executive Director
  • Must understand the process for facility usage and fees
  • Handles tours of the facility with knowledge of the historical aspects interspersed.
  • Ensures rental documents, insurance certificates and invoices are sent out and maintained in the Facility Users file
  • Works with SCA Team to ensure event is set up properly according to contract, layouts, etc.
  • On occasion may be relied on to set up or change a set up for facility users
  • Handle tracking and revisiting potential rentals


  • High school diploma required,
  • Strong knowledge of customer service principles and practices and public relations
  • Donor data base systems, Canva knowledge preferred
  • Knowledge of computers and relevant software applications such as excel, and word
  • Familiarity with social media, and word press preferred
  • Knowledge of customer service
  • Keyboard skills


  • Verbal and written communication skills
  • Team player
  • Enjoys people
  • Professional personal presentation
  • Customer service orientation
  • Organizing and planning
  • Attention to detail
  • Initiative
  • Reliability
  • Stress tolerance
  • Multi-tasking
  • Honesty
  • Social Media


  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FLMA and other federal, state and local standards, including meeting qualitative and/or productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FLMA and other federal, state and local standards.
  • Ability to express and exchange ideas by talking, listening, writing and speaking professionally
  • Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.

This job description is not intended to be all-inclusive.  SCA reserves the right to amend or change responsibilities to meet the organizational needs at any time.   Employees are subject to a background check.

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