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Office Coordinator

THE SANIBEL COMMUNITY ASSOCIATION

POSITION DESCRIPTION SUMMARY:

Be the first positive, upbeat voice of The Community House. Work closely managing reservations and payments and assuring visitors to SCA feel welcomed and appreciated.  This position is primarily Monday-Friday 9 am -3 pm.

POSITION RESPONSIBILITIES:

  • Assist with answering telephone, screening, and directing calls, take reservations and payments for SCA programs
  • Working closely with Facility Users, providing tours, checking availability, information, assuring estimates are sent out by the Admin. Asst., finalizing detailed site plan
  • Eventually will assist in the management of the SCA internal calendar, and handles the majority of google reservation documents
  • Monitor all linen inventory and place orders according to need.  Keep linen secure.
  • Assist with creating Flyers for programs inclusive of keeping lobby supplied with them
  • Provide stellar customer service to visitors, as well as inquiries on the phone. Under promise, Over deliver!
  • Supply information regarding the organization to the general public, members, and facility users
  • Keep all public areas and offices tidy, well organized and clean
  • Handle questions and concerns professionally and courteously
  • Checks and responds to voice mail messages
  • Process purchases and sales handling cash and cc process
  • Ability to work without direct supervision and remain at assigned post for extended periods of time
  • Maintain a positive attitude and contribute toward a quality work environment for staff and public.
  • Communicate to Executive Director any and all occurrences that require attention.
  • Assist in all areas of operation as requested by management. May require schedule changes.
  • Contribute to the coordination of events, programs, classes inclusive of tickets, reservations, lists and other areas as needed
  • Works on special projects or other duties as assigned by DO or Executive Director
  • Must understand the process for facility usage and fees
  • Handles tours of the facility with knowledge of the historical aspects interspersed.
  • Ensures rental documents, insurance certificates and invoices are sent out and maintained in the Facility Users file
  • Works with SCA Team to ensure event is set up properly according to contract, layouts, etc.
  • On occasion may be relied on to set up or change a set up for facility users
  • Handle tracking and revisiting potential rentals

QUALIFICATIONS:

  • High school diploma required,
  • Strong knowledge of customer service principles and practices and public relations
  • Donor data base systems, Canva knowledge preferred
  • Knowledge of computers and relevant software applications such as excel, and word
  • Familiarity with social media, and word press preferred
  • Knowledge of customer service
  • Keyboard skills

IDEAL CANDIDATE SKILLS:

  • Verbal and written communication skills
  • Team player
  • Enjoys people
  • Professional personal presentation
  • Customer service orientation
  • Organizing and planning
  • Attention to detail
  • Initiative
  • Reliability
  • Stress tolerance
  • Multi-tasking
  • Honesty
  • Social Media

PHYSICAL REQUIREMENTS:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FLMA and other federal, state and local standards, including meeting qualitative and/or productivity standards.
  • Ability to maintain regular, punctual attendance consistent with the ADA, FLMA and other federal, state and local standards.
  • Ability to express and exchange ideas by talking, listening, writing and speaking professionally
  • Have visual acuity to determine accuracy, neatness and thoroughness of the work assigned.

This job description is not intended to be all-inclusive.  SCA reserves the right to amend or change responsibilities to meet the organizational needs at any time.   Employees are subject to a background check.

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